info + faq

Please refer to the information below to answer frequently asked questions about our products, timelines, and policies.

2017 holiday season deadlines

For guaranteed delivery by Christmas, the proof of your REMEMBER the day™ design must be approved by December 8, 2017. Therefore, it is suggested that holiday orders are placed no later than December 5, 2017. Any proofs approved after December 8, 2017 cannot be guaranteed to arrive by Christmas. Due to the highly customized nature of our products, we cannot extend the holiday deadlines.

FOR FRAMING: If you are ordering a REMEMBER the day™ with framing, your proof must be approved by November 30, 2017 to guarantee delivery before Christmas.

CLOSED FOR THE HOLIDAYS Our online shop will be closed for the holidays between December 10, 2017 - January 10, 2018.

submitting your customization information

When you are adding your item to the cart, you will be prompted to enter the customization information for your order.

proofs

Upon receiving your order and payment, I will create a design with your chosen typeface and color palette. I will email you a proof of your design within 7 business days after payment and information are received. I will ask for you to review the proof and check it for accuracy. Three proofs are included in your order; each additional proof after the third will be an additional $5.

Please note: if you decide to change to your typeface after the first proof an additional $15 will apply. Because of the time it takes to prepare each design, I have to charge $15 to change the typeface if the typeface is changed after the first proof. Each typeface is like its own puzzle and therefor, when the typeface is changed the design must be laid out anew. 

Reprints for errors or changes not changed during proofing cost an additional $20 for prints and $50 for canvases. I do my best to keep my work error and typo-free, but is the customer's responsibility to proof the design for accuracy.

returns

I want you to be 100% happy with your REMEMBER the day. We will work together to make your canvas absolutely perfect and how you want it during the proof process to avoid any need for returns.

After final proof approval and once your REMEMBER the day is sent to print/production, I cannot offer returns.

If for some reason you are unhappy with your canvas or print, please contact me to discuss your issue, as I am sure there is a way we can resolve it!

timeframe

I will email you a proof of your design within 7 business days after payment and information are received.

Fine art prints ship within 7 business days after proof approval. Canvases ship within 7 days after proof approval. You will receive an email when your print or canvas ships. This email will include a tracking number when applicable.

Please note: During flash sales and promotions, I may be experiencing higher order volume which will may increase order times by an additional 4-6 business days. As always, I will keep you posted so that you know what to expect!

shipping

Fine art prints ship via USPS First Class Mail (3-7 days) in a rigid stay-flat mailer. If you would like your fine art print to be shipped via USPS Priority Mail (2-4 days), a $8 . You can find the option to purchase upgraded shipping here.

Canvases ship via UPS or FedEx (3-6 days) and have a tracking number that can be used to track the package.

coupon codes & discounts

If you have a coupon code, discount code, or voucher code you can redeem your discount during checkout by entering your code into the "coupon code" box during checkout.

caring for your canvas

The canvases are water-resistant but NOT waterproof. So, this means that if some water does accidentally get on it, immediately wipe it with a dry cloth to ensure no water is absorbed.

The canvases are capable of handling normal amounts of sunlight, however, they should NOT be placed or hung in direct sunlight. If they are in direct sunlight for long periods, the design will fade.

You should regularly clean your canvas print so that dust does not settle on it. Use a soft brush or dry cloth and gently wipe off any dust that has settled over time.

gift certificates

You can purchase gift certificates upon special request by contacting us. Gift certificates are PDF sent via email. 

To redeem a gift certificate, please enter the gift certificate code in the promo code box at checkout.

how I use completed designs

I love to share the REMEMBER the day designs that I have completed. Not only do I love each and every design (I want to show them off!), but allowing my customers to see designs of all different typefaces and color palettes helps them to select the perfect combination for them. Please be aware that I may place completed designs in my online portolio, use images of completed designs as examples in my Etsy shop, or share completed designs on my blog. If you would prefer that I not use your design in one or all of these applications, please just let me know and your design will remain in my archives but not on a public website.

Plum District + Totsy + City Deals + Certifikids deal site vouchers

You can redeem your voucher during checkout by entering your code into the "coupon code" box during checkout. 

Please redeem your voucher by its expiration date. Unfortunately, after expiration date I cannot except the face value of the voucher, although I am happy to accept the voucher for the value you paid for it.

Important Note: After you have placed your order, you will be directed to a page where you can submit your customization information. With voucher orers, your customization information must be received within 3 business days after your order is submitted otherwise your order will be cancelled. You cannot submit your order a day before your voucher expires and then wait an extended period of time to submit your customization information; this abuse of the voucher expiration date and my ordering system is against my policies, as well as Plum District's and Totsy's policies.